Changelog

Dashboard

• Improved ticket type selection for scan group ticket type restrictions and extra field ticket type restrictions. e.g. Users can now toggle all ticket types on/off, toggle by category, toggle filtered ticket types by name, and toggle individual ticket types.
• The calendar view is now available when selecting an event in the Free Tickets creation screen.
• Exports now show full state names.
• Added an Enable All / Disable All button to the ticket type configuration screen. From event setup in the ticket categories section you can now disable / enable all ticket types with one click.
• Customer creation now shows an error when a user with the same email already exists.
• In the Secret Shop filter, users can now search and filter Secret Shops by name after selecting an event.
• Maximum Discount is now only configurable for promo codes of type Variable Discount.

Subscriptions

Interactive Recurring billing Introduced a new subscription mode where customers actively log in and pay to renew each cycle (instead of auto-charge), ideal for Annual Passes. Plans support configurable renewal windows with automated email reminders sent the day the window opens. Redesigned the customer subscription page with at-a-glance stats (start date, next payment, amount, renew-by deadline), status-aware messaging, and a cleaner order/payment history. Added "Ghost Subscriptions" so buyers of non-seated events can renew after the deadline and auto-revalidate their tickets.

Mobile Dashboard App

• Internal Booking is now available via the Mobile Dashboard App. It supports non-seated events, undershops, sales channels, contract types, and time slots.
• A share button is now available on transaction, ticket, customer, and purchase intent screens to share the direct dashboard web link with coworkers through other apps such as Slack or WhatsApp.
• Tickets can now be invalidated

Scan Manager

• A scan sync progress indication has been added for restricted access users. Even if the device is in Lock-Mode, operators can now see the scan sync completion status as a percentage.
• Added a breakdown of ticket counts by status to better understand the share of invalid vs. valid tickets and what to expect at the gate. For restricted access users, this is shown in percentages.

POS

• Packages can now be created in the Dashboard and completed in POS. Users can click Complete in POS from the actions menu on a package checkout details page in the dashboard, or click Create Package in POS to start the process and be redirected to the dashboard before completing the package in POS.
• Purchase intents can now be completed in POS. Clicking Complete in POS from the actions menu opens the POS UI to complete the purchase intent. If no compatible session is available, the user is prompted to select a POS device.

Reporting

• When grouping by event start time, you can now group down to the minute, allowing more accurate reporting for events that do not start on a plain hour.
• Dates can now be grouped by day of the week.
• Reports filters and lists view filers can be set with relative dates (available currently on created / updated, completedAt).

Payments & Finance

• Added support for VND / Vietnamese đồng and PHP / Philippine peso.
• vivenu Payments now shows a banner for restricted and soon-to-be restricted accounts. (details here)
• Auto-Pay: seller setup of withdrawal sources is now unlocked for all sellers using EUR with owner vivenu GmbH.

Integrations

• Marketplace app developers can now rotate or reissue OAuth client secrets.
• Shopify marketplace app: vivenu fulfillment types are now respected during automated Shopify order creation. Additional overrides can be defined in the integration settings.

Dashboard

• When duplicating a ticket type for an event with Secret Shops, users are now prompted to choose whether the new ticket type should be disabled on all shops, remain enabled on all shops, or be disabled only on specific shops.
• On event pages, breadcrumbs now display the date for recurring events. So you can easily see if you are operating changes on the correct recurrence.
• A Reset Cart button has been added to the free tickets modal.
• It is now possible to update extra fields on invoices.
• Printing permissions has been added to the Support Specialist and Sales Manager roles.
• Added support for the between operator with numbers field type to allowing filtering by ranges. (e.g. filter all transactions with an amount between 1000$ and 1200$)
• Improved the layout of PDF exports.

Payments & Finance

• The Balancing Report has been removed and is superseded by the vivenu Payments Cashflow report and other reports.
• Added support for MYR / Malaysian Ringgit.
• vivenu Payments: added support for Alipay in Germany and WeChat Pay in Germany and Switzerland, including POS support.
• vivenu Payments: added notifications for restricted and soon-to-be restricted accounts.
• Swiss QR Matching for bank transfers now properly supports Sammelbelege.

Platform & Security

• API keys can now have an optional expiration date of up to one year.

Mobile Dashboard

• Scan-to-Open: point the camera at a ticket or purchase intent to open it directly in the app. This reduces communication overhead during troubleshooting and provides immediate access to actions such as Send via Mail, Resend, Reissue, or transaction and customer details. (details here)
• Creating a Check-in on a season ticket now handles child events. The user is prompted to select the child/associated event of the season event to create the scan for.

POS

• POS Mode is no longer required: the POS app can now be used alongside the dashboard within the same browser. (details here)
• Error messages during checkout creation have been improved to be more informative and give users a clearer idea of the current problem.
• Product UI updates now allow more products to be displayed on the same page.
• For conditional availability with the Prevent Checkout option, users are now shown what they need to adjust in their cart before they can complete the checkout.

Dashboard

• The ticket details modal now shows an Origin Ticket link.
• The Packages view is getting the new filter experience.
• Packages config filters are now available in Customer Segments. (e.g.: create a segment of customers having bought the package XYZ)
• Check-in history now shows the scan zone, if available.
• Rebooking strategies can now be deleted if unused.
• Added Has Applied Promo Code to the Transactions table and to transaction filters in Customer Segments.
• Added optional event information to the voucher export.
• Subscriptions: added a notification when the maximum number of payment retries has been reached.
• Marketing Campaigns are now allowed for org users. (solving the channel link tracking deprecation for orgs.)
• SAML 2 identity providers are deprecated. Existing SAML v2 SSO will be still working, but moving forward only OIDC SSO will be configurable from the dashboard.

Payments & Finance

• vivenu Payments

Added Afterpay for US sellers. Added support for Cash App Pay for recurring payments. Payment settings now show requirements for accounts that are soon to be restricted or already restricted.

• Own Payment Gateway:

Added Rapyd online payments integration. Added support for Scalapay BNPL for Stripe OP.

• Added support for EGP / Egyptian Pound.
• Payment Plans: added configurable variable and fixed outer fees to payment plan options.
• Subscriptions: added email support for internally created draft subscriptions.

Dashboard

• Sales channel groups can now be selected when duplicating an event. (N.B.: the Secret Shop sales channel group setup remains the same as the Secret Shops in the main event, so it behaves as if the Secret Shop was duplicated just like it does now.)
• Added multilingual support for seller Individual Texts and event Delivery Notes.
• Promo code import jobs now support a list of unlocks, as | seperated values e.g.: you can now import Unlock secret shop Promo codes
• Added support for minimum length validation on data text fields.
• The Channels page now shows a deprecation banner pointing users to /marketing/campaigns.
• Subscriptions : Added a payment interaction type that allows subscriptions to be used without customer payment methods. (details here)

Mobile Dashboard

• The Mobile Dashboard APp is now available on Android.
• Seatmap Inspector: Added support for Secret Shop selection.
• Added Segments, Sales Channel, and POS filters in list views.
• Added ticket-issued stats on event details.
• Added additional charts on the Home screen.

POS

• Bundles can now be sold on POS.
• Default Thermal tickets now include event location and gate information.
• POS payment methods are now shown in transaction details.
• Added a user notification when a terminal is unavailable.

Kiosk

• Added an option to collect customer data, including first name, last name, and email address.
• Added support for collecting consent data for vivenu Engage.
• Voucher redemption now supports a virtual keyboard.
• Added inactivity settings to adjust the auto-reset behavior. N.B.: The default 60s idle timeout is kept as a fallback when no inactivity settings are configured.
• Added support for season events.

Web

• Open checkouts are now taken into account when calculating Promo code usage.

Reporting

• Revenue can now be reported by time slots, with support for filtering and grouping.
• Revenue can now be reported by service types, with support for filtering and grouping.

Payments/Finance

• Added configurable payment charges for international and business credit cards in vivenu Payments.
• Zero-amount transactions, such as voucher-based transactions, are no longer classified as "via managed payments".
• Auto-Pay: Sellers can now configure the SEPA account for direct debit of invoices self-serve when using Own Payments. Note: This is currently limited to sellers in Germany using EUR and excludes sellers in an Org/PaaS.
• vivenu Payments: Added support for TWINT at POS through

Subscriptions: New "Pay Now Only" Interaction Mode

We've updated our subscription engine to be more flexible. We've introduced a new way for customers to pay that doesn't require them to store a payment method. To make this clear, we now have two distinct Interaction Modes:

• Customer Payment Method (Default): The standard mode we've always used. It requires a saved payment method and charges automatically.
• Pay Now Only (New): Allows subscriptions to be created and confirmed without a saved payment method. This mode can be used by payment gateways that do not support stored customer payment methods.

Dashboard & UX Changes

• Subscription Plan Setup: When editing a Subscription Plan, you'll see a new toggle to choose between Customer Payment Method and Pay Now Only.
• Checkout Flow: For "Pay Now" plans, the ticket buyer will see the same payment form they would for other checkouts that do not trigger subscriptions. This also includes support for payment methods that are not supported for CPMs but are available for online checkouts.
• Activation of Draft Subscriptions: Activation happens automatically once the customer pays via the new "Confirm Subscription" button on their account page or through an internal flow on the subscription detail page in the dashboard.

Key Restrictions

• Activation: Draft "Pay Now" subscriptions must go through the checkout flow to become active. Not supported by status change cycles.
• Billing: No recurring billing since no payment method is stored on the subscription.
• Extension & Renewal Cycles: Extension and renewal types that automatically charge a payment method cannot be selected for the new mode. We still support types like extending with purchase intents or renewals with new draft subscriptions.

Subscriptions

• Subscription cycles now include an Auto Mapping button to map ticket types.
• Added support for donation products, enabling recurring donations.

Reporting

• New Payment Plans Cashflow report showing how much revenue has been collected from payment plan installments.
• New Taxes report providing a dedicated view of taxes collected across sales, with support for filtering and grouping by tax account.
• New vivenu Payments Cashflow report showing how much cash has been collected, paid out, or is pending through vivenu Payments.

Dashboard

• Added Gate information to seating info in export jobs.
• Stages can now be removed in the ticket wizard configuration.
• Customer Detail timelines can now be filtered by time range.
• Rebooking: only season events that have not ended are shown as source events.

Seatmap

• The inspector now shows a lock icon for blocked seats.
• Categories with no assigned seats can now be deleted in the Seatmap Designer.

Payments

• Added currency support for HUF (Hungarian Forint).
• vivenu Payments: added support for stablecoins in the US.

Product Categories & POS

• You can now add Products into multiple Categories. Product Categories allow for better discoverability of large product catalogs at the Point of Sale.
• You can now search for Products at the Point of Sale
• Products now support GTIN as a native properties
• You can now scan Product Barcodes, Coupons & Vouchers using any USB Barcode Scanner

Core Platform

• The native "State" property in any address field is now supported for the following countries: United States, Canada, Australia, Mexico & Italy
• Customers without an existing custom Domain will be migrated to a *.vivenushop.com by the end of April

Dashboard

• You can now cancel a Resell Listing within the Dashboard
• ... upgrade Subscriptions
• Global Search now supports instant lookups via email address

Reporting

• New "Discounted Tickets" Report, designed to analyze the performance of a Coupon Promotion
• Scheduled Reports now support an end date after which the schedule will stop automatically
• Saved Reports can now be filtered by various properties
• Table Headers in Reporting Views are now sticky at the top of the Screen
• The Web Analytics Attribution Report now supports "Device type" for filters and groupings

Scan Manager

• Allow toggling camera on hardware scanners (option for the user to use the camera, even though it’s a laser scanner device)

vivenu Payments: Dispute Intelligence

Customers using vivenu Payments now benefit from a set of new intelligent automations actively fighting Disputes and preventing Chargebacks. This includes proactive reach outs to the ticket buyer a facilitate a dispute withdraw without any human interaction required.

Finance

• For Customers not using vivenu Payments, we now support paying your vivenu Invoice by automatic debit from their Bank Account

Maps

• You can now perform a vertical/horizontal flip or mirroring for Sections & General Admissions
• ... use the arrow keys to move objects around, drag the minimap
• and perform undo and redo using the toolbar

Resell

• Now supports non-seated events
• Added option to allow/disallow selling tickets that have been bought through a cart automation

Dashboard

• Fee Schemes can now be duplicated.
• Analytics Dashboards can be renamed and shared afterwards.
• Purchase Intents: ‘Strategy’ filter and column added to list view.
• Roles: 'Seatmap Designer' and 'Template Designer' are now available to the 'Event Manager' role.
• Customer Segments: Added Subscription based filters, such that you can e.g. target all customers within the Plan X who haven't consented for auto renewal yet.
• Modules “Template Designer”, “Ticket Transfers” are now enabled by default and removed from App Modules configuration
• Seatmap Designer: Gate can now be set on the seat level

Web & Checkout

• In the purchase intent flow, when the checkout is abandoned, the TB will now be redirected to the main shop.
• For logged-in TBs, the secret shop selection modal will now always be shown when the 'Buy Tickets' button is clicked and multiple shops are available.
• Spain only: Ticket Buyers now might need to provide their Tax Identification if total order value > 400€

More

• New Events Overview report, listing all upcoming events with cumulative revenue, tickets & occupancy rate metrics combined into one view!
• Reporting: Added scan rate to the Total Tickets Issued report
• Payments: Vipps is now supported for Stripe via Own Payments

Subscriptions & Packages

• Memberships can now be canceled from the dashboard.
• Upgrading a ticket associated with a subscription now updates the subscription.
• Added an option to keep the Hard Ticket during subscription renewals.
• Packages (Configurations) can now have Sales Start & End.

Reporting, Analytics & Exports

• CSV/XLSX export files from Reports and Dashboards no longer include groupings, subtotals, or totals. Grouping and dimensions are now shown as additional columns.
• Added a 'Hide filters' option to exclude the used filter configurations from PDF/XLSX export files for Scheduled Reports.
• Export jobs now only include extra fields that have been filled in.
• Added a 'Discount' option to the 'Type' filter in finance reports.
• The 'Schedules' button is now always visible. Sellers are required to save the report before scheduling.
• Added consents and item counts to the subscription list page and export jobs.
• Added an 'Expires At' ticket filter to the tickets list and customer segments builder.
• The 'Secret Shop' column can now be added to the Tickets list

Dashboard

• All Dashboard pages have been migrated to the new table layout.
• Sales Channel Settings have been moved from the Main Sidebar to Settings.
• The Assets modal now supports drag-and-drop uploads.
• Attribute values can now be searched within the attributes select/dropdown menu.
• Seatmap viewport configurations can now be exported from the Dashboard.
• Added a 'Product name' filter to the purchase intents list.
• UTM parameters are now displayed as badges on short link cards with the Marketing Campaign Detail view.

Payments, Currencies & Compliance

• vivenu Payments only: Added support for Cash App in the US.
• Added currency CRC (Costa Rican Colón).
• Payment plans can no longer be enabled for new sellers in the EU in reaction to the recent EU Credit Policy for BNPL. We hope the feature can return in the future.

Kiosk & POS

• Timeslot selection in Kiosk now uses automatic grouping.
  • Added category tabs for navigation within events in Kiosk.
  • Added new display modes to filter events in Kiosk (e.g., "Today only").
  • Added an auto-login option for the last used Kiosk device.
• Updated UX and UI for POS Event Selection (available via Opt-In).

In a larger ongoing effort to reduce the module complexity and make modules more accessible to our customers Price Categories, Marketplace, Audit Logs, Customer Numbers and the (deprecated) Channels module have been removed and are now available by default for all eligibitle sellers.

Tiered Ticket Type availability

Within Event -> Ticket Type -> Sales you can now be configure a ticket type to only become available once another ticket type is no longer available/sold out. This allows to build tiered pricing modell (i.e. Late Bird only available after Early Bird soldout) and works across ticket categories. Ticket types not yet available are shown in checkout with an "Available later" badge. The transition to the next tier happens automatically — if the previous tier becomes available again, the newer tier is deactivated accordingly.

Dashboard

• Payment Plan exports can now include customer info
• You can now filter Media Assets by multiple tags
• Transactions & Purchase Intents can now be filtered by completed and canceled at
• Account Transaction Exports now include the completedAt column (always equals createdAt, expect for legacy RESERVED-BY-SYSTEM transactions)
• Subscription plans can configure auto-renewal consent as opt-out.
• Organization payment gateways are now shown at Org settings > Payments.
• Sales Channels feature is now available for all sellers, no active module required.
• You can now complete Purchase Intents including Subscription items with Payment plans

Payments

• Native support for EBANX for online payments
• Support for Argentine Peso (ARS)

POS

• Vouchers mails will now be sent on checkout completion, if an email has been captured.

Web

• Subscriptions auto-renewal consent is now more prominent in checkout.
• Ticket buyers can change their subscription plan variant, if the subscription is still in DRAFT status and within renewal period
• Ticket buyers can retry failed instalments from their account page in self-service
• Add-On Products can now be configured to only be available up until X days before the event start

Kiosk

• Multi Event Checkout support
• Can send checkout confirmation via sms / mail, configurable via the Kiosk settings
• Auto selection for recurring events without timeslots

New Event Overview

• Sidebar and Layout unified

• Improved Navigation & Deep Links

• New Overview Screen

  • 3 cumulative metrics (all time from sales start up until event)
  • Actual Revenue for the entire event
  • Total Tickets sold for the entire event (only how many tickets were sold, excludes comp tickets etc)
  • Total Tickets issued (including comp, season tickets, upgrades, transfers etc)

• 4 trend charts filterable by time

  • Revenue, Tickets Issued, Avg Cart, Number of unique Web Sessions that hit the Event Page or Checkout
  • All charts now deep link into the reporting engine

• We moved the content from the “Seatmap Overview” into the bottom of the Overview Screen

Dashboard

• SwissQR import now support for ‘Sammelbuchungen’
• Calendar in Events Page & Internal Bookings now supports a "Day" view + can handle a lot of events much better :fr:
• ScanGroup + Zones available to everyone
• Scan Group’s assignment to Scan Zones can be removed, Unassigned scan groups can be deleted
• SeatSelector now show GA availability
• New Customer Detail View is now enabled by default
• Delivery address in queue slip (print job) export.
• Update Webhook url on an existing webhook
• Subscription Cycles: New option to keep barcodes for extensions & renewals

Reporting & Filters

• New Report: “Ticket Add-Ons” showing add-on pick up rates
• New Report: Subscriptions Cashflow. Shows & totals collected, failed, refunded payments so far. And upcoming expected recurring payments.
• Added scanned tickets to Total Issued Tickets Report. :muscle:
• Tickets Issued report “Upgrades” column.
• Tickets list contains “Print Status” column and allows to filter by it.
• Subscriptions list can be filtered by subscription plan.
• Added option to duplicate an existing saved filter
• Added Marketing Campaign Filter to Transactions list.
• Filter revenue report by “Ticket Type Meta”.
• Add state filter to Customer Segments
• Transactions list now has a  “Customer” column.

Web

• PageView events in Meta Pixel are now also sent via server (Conversion API)
• NFC Package tickets now show upcoming events
• New native data field type “Address”, if “Address Autocomplete” is enabled, it uses address suggestions, otherwise supports manual entry as well.
• Barcodes reveal date can be configured on event level.
• We now send an email when a subscription is activated
• Ticket insurance decision is now mandatory in checkout if insurance offers are available
• When Resell is available, Resell Button is not always shown, prompting for login

Finance & Payments

• Memberships: Recurring billing now available for vivenu payments.
• Payment Plans: Retry failed installments in Dashboard
• Added Georgian GEL and Indonesian Rupiah IDR currencies
• MobilePay in Denmark for OP Stripe gateways.
• Revolut Pay for vivenu Payments
• We now schedule subscription billing cycles ahead until end of next year. Minimum terms will be marked with a :lock:. No logic changes to subscription billing cycles from this.
• Added Wero payment method on DE vivenu payments.
• Subscriptions: Reminder emails for upcoming payments and payment retries
• Notification when a Payout has been triggered

Kiosk

• now supports conditional availability
• ... secret shops
• integrates with a dedicated sales channel by default

Mobile Dashboard

• Purchase Intents are now available. You can now find and e.g. Approve and send out a PI on the Go :rocket:
• Better visibility into event and secret shop config, including detailed ticket sales data
• improved customer timeline, with direct access to transfers, transactions etc.

Key new features

Address auto-complete

Postal address auto-complete is now available on the webshop as well as on customer creation in the dashboard.

All-in Pricing

All-in Pricing now works with Dynamic Pricing, Resale, and Bundles.

Fundraising & donations

Donation type products can now be tracked against funds and campaigns in vivenu's native fundraise module.

Bundles and Add-ons

Bundles and Add-ons are now supported when creating purchase intents & transactions from internal bookings.

New Event list

A redesigned Event List view now includes filters and custom column configuration.

Improvements

• You can now filter tickets and transactions by event attributes.
• Purchase Intents list view now includes a Secret Shops column and filter.
• When duplicating an event, the system now redirects you directly to the duplicated event page.
• Relative start and end dates for recurrences can now extend up to 365 days.
• Ticket Templates now support customer fields and the seat type variable.

Dashboard

• A new timing options configuration is available for payment plans, allowing you to control the scheduling of installments. (e.g. last installment to be paid 30 days before event start)
• You can now download a PDF for credit notes of resold tickets via our native resell directly from the transaction details page.
• The Ticket Template Designer now supports a written month date variable*.*
• The Seatmap Inspector now displays a selectedseats count, streamlining contingents management.
• Self returned tickets are now tracked in the history. (e.g. you can easily see if a ticket was self-returned)
• Sales channels and custom payment methods can now be archived.
• You can now select all recurrences when setting up cross-sell events. The ticket buyer will see the root event as a cross-sell option.
• Quick Search 2.0 now allows you to search for tickets, subscriptions and payment plans.

POS

• Past time slots are now marked with a “past” badge, preventing POS users from accidentally selling tickets for past time slots.

Reports

• The Scans Report now supports section and scan group as grouping options.

Subscriptions

• Subscriptions now support upgrades for season events as well as rebooking for single events from season events.

Dashboard

• Pagination now displays entries instead of pages (e.g., when filtering customers, the number shown at the bottom is the number of customers).
• You can now see a list of all transactions with a partial cancellation by using the new “has partial cancellation” filter.
• You can now start an internal booking process with the customer preselected from the customer details view*.*
• The new home dashboard has been rolled out to all users.
• The Ticket list now supports a ticket category filter, making it easier to manage tickets by categories.
• Event views and referrers are now displayed for root recurring events in the Event Analytics section.

Reporting

• The Event Fee Revenue Report now includes ticket category filters and grouping.
• The Ticket Inventory Report now supports name as a grouping option.

Web

• Sold-out time slots are now always displayed, increasing visibility and strengthening the traction of your events.

POS 2.0

• POS 2.0 can now show the exact availability for tickets when the “Show Availability” option in the ticket type settings is enabled.

Dashboard

• When doing a partial cancellation, there is now an additional step to select the tickets to invalidate.
• Added support for age restrictions at the data field level for ticket personalization. (e.g. a ticket can't be personalized if age is not between X and Y).
• The Ignore Max Amounts flag now also applies to Maximum Amount Per Order at the event level.

Payments

• Payment strategies now include a new Payment Completion Policy configuration that defines by when payment options must be completed.
• Failed subscription payments can now be paid through the buyer’s online account using the Pay Now option.

Reports & Exports

• Added ticket category grouping and filtering to the Event Fee Revenue Report.
• Event information (event name, start/end dates) is now included in the Accounting Transaction Export.
• Transaction reports now support a payment method filter.
• RefundId is now available as a filter in the transaction list screen and included in the transaction export, for easier reconciliation.

Web

• The Ticket Wizard is now available for non seated events, you can now use it with seated, non-seated and time slots events.

Introducing the all-new Scan Manager app, a complete rebuild of our former Event Manager, designed from the ground up based on your feedback. This release brings a host of new features, including seating information in the scan interface, last check-in times, and custom ticket type scan colouring.

You’ll also find powerful new tools such as Auto Recurrences switch for recurring events, Smart Time Slots with flexible grace periods, Scan Zones for multi-gate entries, X-Scans for controlled re-entry and Offline Barcodes for uninterrupted scanning without internet access.

The new app is available today on Google Play and Apple App Store.

Payments

• MOTO (Mail Order / Telephone Order) is now supported in vivenu managed Payments (US only)
• Added support for the Seychelles Rupee (SCR), Turkish Lira (TRY), Botswana Pula (BWP), Swaziland Lilangeni (SZL), Lesotho Loti (CBL), Namibian Dollar (NAD), Tanzanian Schilling (TZS), Uganda Schilling (UGX), Zambian Kwacha (ZMW) and Zimbabwean Dollar (ZWD).
• Saved credit cards can now be deactivated.

Subscriptions & Payment plans

• A consent filter is now available on the subscriptions list allowing to filter subscriptions with given consent.Dashboard

• Purchase Intent Import now matches seating categories similarly to Ticket import.

• Barcodes are now supported in Purchase Intent import.

• You can now enforce re-personalization of transferred tickets, ensuring buyer details are always captured.

• Season ticket transfer settings can now be fine-tuned to allow only full season ticket transfers, only individual child event transfers, or both.

Reports & Exports

• Total Issued Tickets report can now be filtered by recurring events.
• A balance date filter has been added to the voucher export. Additionally, the voucher details view now includes all transactions associated with a voucher.
• Event information is now included in the cart items export.

Web

• Activity first booking is now possible, you can choose the category and ticket type first, and then select the time slot.
• For events with sales planned in the future, the availability indicator now shows "Sales start soon”.
• Category volume& Timeslot volume can now be configured at Secret Shops level.
• Full season card transfers respect the personalization settings from the season event, while child event transfers follow the personalization settings from the child event.

Web

• When removing tickets from the cart, quantities are automatically adjusted respecting ticket type restrictions.
• Add-ons are now supported in Purchase Intents.
• The new calendar widget now displays a sale start countdown.
• Time slots are hidden if only sold-out ticket types remain.

Subscriptions

• Vouchers and discounts can now be used for the initial payment of a subscription.
• Checkout and subscription links are now shown in the ticket details view.

POS

• Customer tags are now displayed on POS when selecting a customer.

• POS-created tickets can now be excluded when printing.Dashboard

• Free tickets can now be filtered in the Ticket list.

• The Transaction export now includes the name of additional payment methods.

• The data field filter has been added to the Checkout view.

• Transactions can be filtered by Promo codes, Promo code series and Phone number.

• The Tickets Statistics view now shows volume and availability, with and without Secret shops.Reports

• The Revenue Report now supports grouping and filtering by refund source.

• A new filter allows you to find tickets with add-ons inside Item Sales reports

• A Scan result filter has been added to scan and attendance reports.Misc

• Added support for the Kenyan Shilling (KES).

• You can now configure the “section” field on Apple Wallet.

A powerful new way to group your customers. This feature lets you categorize customers based on their unique traits, spending, and attendance.

Customer Segments offer granular filtering, allowing you to define groups using various data points like total spent or event attendance. You'll get immediate insights into each segment's value and spending habits. Segments act like tags, making it easy to filter, export, and target specific events or offerings to these customer groups.

All-in Pricing introduces a new way to display ticket prices more transparently to buyers by including all applicable fees directly in the ticket price from the start. You can now choose between two display modes in your shop settings: Base Price, which shows the ticket price without fees, or All-in Price, where fees are included upfront in the displayed price.

Alongside the pricing display options, fee scheme configuration has been enhanced with a new “Exposed As” capability. You can now decide how each fee appears to buyers by grouping multiple internal fees under a single "exposed as" name, such as “Convenience Fee.” This grouped name will be shown both in the shop and on invoices.

Dashboard

• You can now filter transactions by phone number.

• You can now filter tickets in the ticket list with the new Has scan filter.

• The Sale starts date column has been added to the event list view.

• You can now sort by columns in the Purchase Intents and Tickets lists. Press shift to sort by Multiple columns.

• Recurrence scheme override for Time Slots volume is now applied in ticket statistics.

• Attributes can now be renamed.Reports

• The Revenue Report now supports filtering and grouping by name, packages and admission categories (e.g. GA or seated).

Web

• Ticket buyers can now request account deletion from the online portal.
• Past events on the ticket page are now sorted by descending event start date.

Currency support

• Added support for the Namibian Dollar (NAD).
• Ticket templates now support the TicketType Description as a variable.
• It is now possible to switch between virtual and hard tickets for subscriptions.

POS

• POS App Diagnostics in POS 2.0 now help operators to troubleshoot Setup & Printer issues.
• The POS device detail page now allows for easy access to fiscalization data for your Auditor.

Subscriptions

• You can now view all transactions related to a subscription including the added ones after a subscription extension.
• It’s now possible to add payment methods directly from the subscription account page.

Dashboard

• You can now have short invoice numbers such as RE-V-XXX.
• Event attributes can now be used as filters for transactions.

Reporting

• The fee revenue report now supports grouping by proceeds account.

Attributes let you categorize and manage events and subscriptions using custom labels. This feature allows users to define attributes such as “Sport,” “Competition,” or “Action Required” and assign them to relevant resources. Once applied, attributes can be used to group events for more granular reporting. For example, tracking revenue by competition or to manage operational workflows on subscriptions, such as identifying those requiring fan callbacks. Attributes can be created in the Settings → Attributes section.

Payments

• Touchnet is now supported on POS 2.0.
• Shift4terminals are now supported.
• A Pay Rest Now option has been added to payment plans, allowing to settle outstanding balances in one go.

Reports

• You can now group check-ins over time by ticket category.Dashboard

• Unified export : all exports now use filters from the list screens for Purchase Intents, Transactions, Checkouts and Tickets

• A POS payment methodcolumn has been added to the transactions view.

• Purchase Intent import now supports extra fields.

• You can now resend the checkout invitation directly from the checkout details for any checkout with the status NEW.

Dashboard

• The ticket import now supports grouping by customer**.** e.g. You can now send one email with multiple tickets to a single customer.
• Invoice extra fields are now available for subscriptions**.**
• You can now set a Custom Invoice Text form seller settings.
• You can copy links of Shop Sections even if the section is hidden.

Web

• Add Ons now support a dedicated marketing text for the "no-optin" option.
• Tickets within the confirmation page now show a badge with the product name.
• A new Signature data field is now available for transactions & tickets. N.B.: Batch exports of signatures is not supported for security reasons.

Reporting

• Scheduled Reports can now be configured to run on a rolling time frame. e*.g.: Send a report of my revenue from the* last 30 days every week.
• You can now filter the Revenue Report by Proceeds Account.
• The Ticket Inventory Report now supports grouping by section.
• The createdAt Filter in Revenue is now optional. e.g.: you can now filter by event start only.

Dashboard

• The Purchase Intent import now supports Products.
• A custom email template can now be configured for payment plan reminders.
• Payment plans can now be filtered and exported from the payment plans list screen.
• You can now complete a purchase intents internally when using a payment plan.
• The Promo code configuration supports now selecting and unselecting events and ticket types in bulk.
• Package variants and components can now be re-ordered.

Web

• BWP is now supported as a currency
• Ticket Types are now treated as sold out, if available is smaller than min quantity
• Checkout steps can now be optional, allowing Ticket Buyers to skip directly to details & Pay without going through all the optional steps.
• Ticket name and ticket type name are now displayed during the pre-personalization step.

Seatmap

• A new Foldable Seat Type is now available on the seatmap designer will be displayed in the checkout when configured.
• The Seatmap Inspector now displays the seat status for season events on all associated events.
• Contingent management in the Seatmap Inspector is getting a major upgrade. (e.g: You can now easily see whether a seat belongs to a specific contingent and in which corresponding event).

Reporting

• The Second dimensions are now supported in all finance,tickets, Scans, Marketing and Customers reports.

Add-Ons let you enhance any ticket with extra options, features, or services—each with its own price. Whether it’s Parking, a Flex Option, or a VIP experience, Add-Ons make tickets more customizable and can offer additional capabilities. Under the hood, Add-Ons are just Products of type "Add-On"—which means they’re easy to manage, price, and report on. You can attach multiple Add-Ons to a single ticket type, letting you mix and match to build the experience that fits you best.

Introducing build your own plan, a new way to configure and sell tickets through Packages. This feature allows you to group multiple events into customizable bundles that can be flexibly defined and purchased through your shop.

• Flexible Package Configurations: Create packages with multiple components, such as premium vs. standard events, and define how many events a customer must or can select from each group.
• Mixed Event Types & Seatmaps: Combine events with different seating configurations, seated and non-seated, in one package. Each event can use its own seatmap or share a common one.
• Seat Selection Options: Offer fans up to three seat selection modes: pick seats per event, select the same seat across all events sharing the same seatmap, or let the system assign best-available seats automatically.

Payments

• A payment plan schedule reminder has been introduced to ensure ticket buyers are informed about upcoming payment collections.
• Payment plans are now supported for any sellers on Stripe or Adyen own payments.

Reporting

• The Revenue report now supports a second dimension.

Web

• The ticket buyer Account pages has been polished.
• A warning message now informs ticket buyers that seats might not be contiguous.
• The limited view badge is now displayed in the ticket type selection.

Dashboard

• You can now freely enter the number of tickets in internal bookings.
• Saved filters are now available for transactions, checkouts and subscriptions.
• The scheduled jobs list has been improved ensuring more clarity.
• Transactions can now be filtered by event start date.
• Quick Search 2.0, access any resources from anywhere.

Security

• Multi-factor authentication (MFA) is now supported via authenticator app.

Dashboard

• CSV separators are now automatically detected or can be manually selected by users for data imports.
• Secret Shops are now available in the event Seatmap inspector.

Web

• Tickets without active data fields do not require to be pre-personalized anymore.
• Single events from a season ticket can now be rebooked.
• The ticket modal now displays the reason why rebooking is not allowed.

Payments

• Accounting codes are now sent in payments, enabling support for TouchNet and Transact item codes. This streamlines integration across the college vertical, ensuring a seamless data flow from payment providers to financial and accounting systems. (e.g.: Banner, Workday)

Reports

• Scheduled reports now allow PDFdownloads.
• Canceled items and ticket categories are now included in Revenue reports.
• A new Ticket Inventory Report has been added to vivenu insights.
• Scheduled jobs now include a Created By field for improved tracking and auditing.

Security

• A new login device tracking section has been added to user details.

Dashboard

• Scheduled reports can now have multiple schedules for a single report.
• Saved filters are now available for customers and tickets.
• Fulfillment types have been added to the purchase intent completion step.
• The number of tickets in the cart is now displayed.
• Inactive print queues can now be deleted.

Payments

• ACH (Automatic Clearing House) payments are now supported for Stripe Own Payments. (e.g. Pay By Bank)
• New payment gateway MONEXT (Official payment gateway of French "trésor public").

Web

• Customer addresses are now displayed in a tooltip on the customer portal.
• A "seat with restricted view" badge has been added to checkout.

Dashboard

• Event tags are now included in reports as a filtering option.
• Scheduled reports now skip the time window filter when no Created On filter is applied. (e.g. Checkins over Time report)
• You can now reverse the sorting direction when selecting events.
• Best Available Seating (BAS) is now supported for free tickets.

Misc

• SKIDATA Handshake is now a supported 3rd party access control.
• Ticket transfer emails now include the sender’s first and last name.

Security

• API keys are now visible only during creation.
• Multi-Factor Authentication (MFA) is now enforced.

POS

• The POS Guest Display now supports a mirrored SeatMap.
• The Hard ticket pop-up is no longer displayed on POS 2.0.

Dashboard

• Ticket transfers can now be exported with the new filter experience.
• Ticket reports now include a “transfers” column.
• Season tickets can now be split by selected child events for printing via queues**.**
• Selected sectionscan now be conditionally hidden in the Seatmap Inspector.

Web

• The “Recommended” badge is now displayed for ticket type selections when using the seat selector.
• You can now customize the order of data fields in secret shop configurations.
• Bundle components in the dashboard are now sortable, enabling you to adjust the order of components displayed on the webshop.

Payments

• Added support for the Brazilian Real (BRL).
• Afterpay payments are automatically disabledwhen billing information is incomplete.

POS

• The guest display on POS 2.0 can now feature a configurable logo increasing branding opportunities.
• Custom Payment Methods are now supported in POS 2.0. (e.g. you can select pay by invoice).

Misc

• Event timezones are now included in delivery notes.
• Delivery settings can now be managed at the ticket type level for passes (e.g. disable wallet tickets for a given ticket type).
• Deposits are now displayed on invoices.

The new Time slot feature enables you to create specific time slots with defined start times and quotas. You can link one or more ticket categories to each time slot.

Combined with recurring events, you can use recurrence scheme overrides to adjust capacities or disable timeslots entirely for specific days, such as weekends or holidays.

The online checkout and POS 2.0 sales flows now include a streamlined time slot selection step, ensuring a smooth experience for your customers and your staff. Lastly, tickets and documents have been updated to display the time slot start time instead of the general event start time.

Memberships allow you to create a sense of belonging for your customers while driving recurring revenue. Whether it’s a one-time membership for a set price, a subscription-based program with ongoing benefits, or access to exclusive perks as part of your loyalty offerings, this feature helps you build loyalty and deliver exceptional experiences.

• You can now create membership programs with customizable names and exclusive benefits. Customers can be enrolled either through a specific customer tag or when they purchase a membership product.
• A new product type called Membership has been introduced. It lets you create paid memberships by setting a price and linking the product to your program. These products can then be sold through product streams.
• Memberships can also be tied to subscriptions, allowing customers to opt-in for a subscription plan to pay for their membership.
• When customers join a membership program, they’re automatically assigned customer tags based on the membership name. These tags let you manage benefits like private sales, special inventory, or discounts using secret shops.

Dashboard

• Ticket Transfers can now be filtered using the new filtering engine.
• User Roles now display detailed information about the permissions included in each role.
• Customers can now be created without an email address.
• POS devices can be restrictedfromaccessing customer data.
• Tickets can now be sent to the printing queues directly from the ticket detail modal.

Payments

• vivenu Payments now support storing Customer Payment Methods, allowing cards to be saved for future use.
• Afterpay and Zip are now supported payment methods via your Stripe Payment Gateway.

Dashboard

• The Maximum Amount Per Customer setting is now configurable at the secret shop level.
• The Seatmap Inspector now displays season tickets on seats within single events, providing enhanced clarity of seat occupancy.
• Extra fields can be added as custom columns into tables.
• New User Roles:
  • Billing Manager: Access restricted to bookkeeping invoices and balances.
• IT Manager: Designed for internal IT/Security Team: Can manage Users, API Keys, and SSO configurations without access to other areas.
• Marketing Manager: Has access to discounts, customers, and app installations
• View Only: Can almost see everything (except some critical resources) but cannot create or modify anything.

Web

• When users try to remove a ticket that enables other tickets through conditional availability, they will now see a prompt asking whether to cancel the action or remove all affected tickets, preventing unintentional ticket removal.

Dashboard

• Templates now support transaction extra fields.
• The POS number and Name have been added to the transaction details.
• The transaction view now displays subscription plan names.
• Payment strategies can now be defined at the secret shop level, allowing you to customize the payment method selection for a secret shop and make it different from those available at the event level.
• A new "All Tickets" Global Secret Shop Inventory Strategy ensures consistent inventory management regardless of whether tickets are sold on the main event webshop or secret shops.
• vivenu Payments now auto registers your custom domain for smoother Apple Pay support
• You can now register your vivenu Payments Terminals and manage their locations right within the vivenu Payments Card

Dashboard

• The Transaction View now allows you to resend vouchers.
• Seat Status Exports now include original & current categories.
• Service Type Taxes can now be toggled on or off improving fee configuration management.
• Transactions, Checkouts, Promo codes, Tickets, Customers, Invoices, and Ticket Transfers now feature the new table experience.
• Created by filter is now available on Transactions.
• You can now clear the "valid until" date for promo codes.
• The new Downloads Page now includes all Janam Drivers and can be accessed at dashboard.vivenu.com/downloads.
• Set a custom invoice text at the service type level, which will be included in all future invoices.
• On Printing Queue selection, the system filters for active queues only.
• Upsells will now automatically exclude past events.
• The Customer View now highlights blocked customers with a red badge.

All-new Design

• The app has been redesigned from the ground up to simplify event and inventory discovery. The main view is cleaner and easier to navigate for operators and it’s also fully optimized for touch screen displays

Multi-Event Checkout

• You can now book tickets for multiple events at the Point of Sales within the same Cart.

Guest Display

• A secondary window can now be opened on an external screen to show a customizable, branded cart overview to the ticket buyer.

• Subscription Cycles: Subscriptions now allow for re-running any failed payment cycles.
• Customer Details: A badge now indicates if a customer registered using an SSO/Identity Provider.
• Seat Changes & Ticket Type: When changing from a seated ticket to a General Admission ticket, you can now switch ticket types.
• Seatmap engine: We now dynamically switch to a “No Sections Mode” as soon as a given zoom threshold is reached. Available in the Dashboard and on the Web for Ticket buyers.

Dashboard

• Rebooking: Rebook transactions with a voucher or discounts applied.
• Localized Emails: Internal transaction and rebooking emails now use the preferred language of the original transaction or default to the seller’s default language.
• Seat Changes: When changing the seat of a ticket you now automatically zoom into the section of the current seat
• Ticket Reports: Group by “Block” in all Ticket reports.
• Personalization Reminders: Free ticket buyers receive reminder emails if an email is available on the ticket.
• Downloads Page: Access the latest vivenu POS App and iOS & Android Event Manager at dashboard.vivenu.com/downloads or in your profile box.
• Optimized Exports: Ticket and transaction exports now include only relevant data fields as columns.
• Transaction Comments: Add comments as history entries in transaction details. ⁠

Web

• Enhanced Order Overview: The confirmation page now renders the full cart details from the checkout, including fees and taxes.

Dashboard

• Calendar Mode: A new Calendar view is now available on the Events Page
• Purchase Intent View: Add or remove columns in the Purchase Intent view
• Voucher Search by Fulfillment Type: Vouchers are now searchable by their fulfillment type.
• Purchase Intent Items Export: A new export option for Purchase Intent.
• Internal Bookings & Free Tickets: Create Internal Bookings, Purchase Intents and Free Tickets View now ignores conditional availabilities.
• Delivery Notes for Free Tickets: Free ticket delivery notes will now use existing customer information when available.
• Waive Rebooking Fee: You now have the option to waive rebooking fees when rebooking a transaction.
• Filters: Filter checkouts and transactions by voucher or product name.
• Event Start Filter for Ticket Exports: Ticket exports can now be filtered by event start date.
• Seatmap Thumbnails: Seatmap thumbnails now include images.
• Secret Shop Preview Mode: Access Preview Mode for a Secret Shop with a single click.
• Checkout Reservation Time: New options of 5 and 10 minutes are now available.

Web

• Rebooking Hints: If an existing checkout is blocking a new rebooking, a tooltip now provides guidance to the ticket buyer.
• Auto-Add Seat Selection: When selecting a seat with only one available ticket type, it will now be auto-added to the cart.
• New Language & Currency Support: Traditional Chinese and six additional currencies are now supported.
• Availability Indicator in Calendar View: The Calendar View now displays availability indicators when active.

When booking large groups of seats for sponsors, partners, or large gatherings, the Advanced Group Booking feature enables you to efficiently manage and allocate seating for groups with just a few clicks.

• Group Seat Selection: Reserve multiple seats together (typically in rows) within a designated section.
• Bulk Ticket Type Assignment: Assign different ticket types (e.g., adult, child) to multiple seats simultaneously.
• Seat Map Adjustments: Fine-tune your seat selections and groupings directly on the seat map.

Once this feature is enabled, a new “Seat Groups” tab will be available in the internal booking system.

Scan Groups allows you to centrally configure and manage all your access control devices directly from the dashboard. Ideal for venues with multiple entry points or events requiring different levels of access, such as VIP, Hospitality, or general public.

• Centralized Configuration: Create Access Control Groups to define which events and ticket types devices within a group can scan for.
• Simplify Operations: Once a device is assigned to a group, it automatically inherits the group’s configuration, reducing the risk of configuration errors and removing the need to configure each device separately.

Today we are introducing Payment Plans ! Now, you can offer your ticket buyers flexible payment options that suit their needs—whether it’s a one-time payment, three installments, or more.

Payment Plans allow you to offer various payment options to your ticket buyers. Here’s what you can do:

• Payment Strategies & options : Set up different payment strategies with various options, from the number of installments (e.g., 3, 5, etc.), payment intervals (weekly, monthly), down payment or not to minimum or maximum amount required to offer an option.
• Assign a payment strategy to events : giving buyers the choice to select their preferred payment plan at checkout.
• Automated Payments collection : Ensure secure and automatic payment collections through tokenized credit cards, with options for buyers to update their payment methods if needed.

Dashboard

• Comments in Purchase Intent: Add comments to the history of Purchase Intents
• Purchase Intents View: Filter Purchase Intents using the expiresAt field.
• Recurring Event & Bundles: Bundles can now include components from recurring events.
• New filtering engine: The new filtering experience is available for exporting Checkouts.
• Redesigned Image Picker: Organize images in the Image Picker with new tagging functionality.
• Event Calendar Option: The Event Select now includes a Calendar option to quickly locate events with available inventory by category or ticket types.

Web

• Voucher & Purchase Intents: Redeem vouchers when completing Purchase Intents.
• Seller’s T&Cs & Purchase Intent: Online Purchase Intent completions now display and link to the seller’s terms and conditions.
• Checkout Steps: Override the Category Alignment Style per step for even more flexibility in the checkout journey.

You can now invalidate preprinted tickets by ranges directly from the purchase intent.

Invalidate a range of tickets by scanning two barcodes. Our system will automatically identify and invalidate all tickets between the scanned barcodes with just one click, ensuring precise invoicing for the tickets that were actually used.

How to get started?

• Create the Tickets: Generate the tickets you need by creating a Purchase Intent and printing them via the Printing module.
• Cancel by Ranges: Scan two barcodes and the system will automatically handle the invalidation of all tickets within that range with a single click.

Dashboard

• Ticket Templates: Ticket templates now support direct access to first name, last names, event slogan and event meta fields.
• Contingent View in Internal Bookings: Hover over seats in Internal Bookings to view contingents blocking those seats.
• Secret Shop: When changing the seat of a ticket you can now access Secret Shops as well allowing to access contingents or hidden categories
• User roles: Sales Managers now have default access to all Sales Channels.
• Localized Product & Bundle Names: Localize names and descriptions for products and bundles.
• Recurring events: Set an absolute date for sales start and end when scheduling recurrences.
• Revenue Report: Item count is now included in Revenue Reports as a column and works across all groupings.
• Ticket Exports: Ticket exports now include the event start date.
• Scan Reports: Scan Reports can now be filtered by ticket type and customer.
• New filtering engine: The new filtering experience is available for exporting Purchase Intents, Transactions, and Customers.

Web

• New Zealand Dollar Support: New Zealand Dollar (NZD) is now supported.
• Season Card Upgrades & Secret shops: Always use target event secret shop mapping for season card upgrade.
• Sales Start Countdown in Checkout: Checkouts “Sales Start Soon” View now shows Countdown.
• Default Stripe Payment Option: “Save my payment method for later” is now the default option.

Other Improvements

• Events API Filters: Get All Events API can now be filtered with created and updatedAt range queries

Distribute inventory to GetYourGuide and automatically track orders within vivenu. We support the all-new GetYourGuide Advanced Connectivity Flow including the following features:

• Automatic Discovery of Events when you enable Events to be available on GetYourGuide within vivenu, GetYourGuide will automatically discover the inventory available to them and can start selling it for you.
• Automatic Pricing and Availability Sync no need to set pricing or availabilities manually. The integration manages all of this for you.
• Live Order Sync as soon as a buyer enters the purchase flow within GetYourGuide, a vivenu Checkout will be created. This ensures that inventory is updated in realtime on our end as well as providing all the visibility and reporting you need.

More information about this integration is available on the Marketplace.

You can now rebook transactions to other tickets and events directly from the transaction details page.

• Internal Rebooking: Rebook transactions directly from the transaction details page. Easily select and rebook tickets of your choice for your customers.
• Rebooking Fee: Optionally charge a fee for each rebooking to increase your revenue.

When rebooking to more expensive tickets, the price difference can be sent to the customer as a payment request. When rebooking to cheaper tickets, the remaining amount will be converted into a voucher to prevent refunds.

Rebookings are now available!

Dashboard

• Purchase Intent Cancelation Strategy: Configure whether ticket buyers can cancel a Purchase Intent or not within a strategy.
• History for Purchase Intents: Purchase Intents now include a history log.
• Enhanced Event Analytics: New “Available” and “Total” columns in the Event Analytics/Tickets grid provide a clear view of ticket availability.
• Hard Tickets: Filter hard tickets by delivery type.
• Transaction Exports: Transaction exports now include invoice details and “completedAt” field.

Web

• Localized Checkout Step: Customize the name and description of checkout steps across different languages.
• Wallet NFC Ticket Downloads & Reveal barcode: Ticket buyers can now download Wallet NFC tickets even when “Revealing Barcodes” is enabled. Furthermore you can now enable/disable Revealing Barcodes on an event level.

Reports and Filters

• Revenue and Ticket Reports: Revenue and Ticket Reports can now be filtered and grouped by “eventStart”.
• Transaction Origin Filter: Filter transactions by origin (e.g., Online, POS, Rebooking, Upgrade).

Dashboard

• Direct Links to Ticket Transfers: Ticket Detail View now includes direct links to related Ticket Transfers, simplifying ticket traceability.
• Seatmap Inspector: Hovering over a contingent in the Seatmap Inspector now highlights all seats within that contingent.

Purchase Intents

• Channel-Specific Completion Strategies: Within a strategy you can now set the channels through which a customer can complete a purchase intent. All, Online Only and Pos Only.
• Strategy Links in Detail View: The Detail View now lists and links to the associated Purchase Intent strategy.

Web

• Tax Breakdown in Checkout: When using “Taxes Excluded” you can now optionally set a flag to enable “Tax Name Breakdown” within the Checkout. This will provide the ticket buyer with a togglable breakdown of all Taxes to be payed.
• Checkout Steps: Checkout steps without active ticket types or products will automatically be hidden, enabling a lot of additional use cases when combining Checkout Steps with Secret Shops.
• Japanese Language Support: Japanese is now supported.
• Invoices for Free or Bundle Items: Free or bundled items on invoices no longer display a price or associated tax rate.

• Inspect & Manage is now one unified view: Inspect seats and tickets, check the current status and history of a seat, manage and allocate contingents and block seats and GAs - all without ever switching context.
• Contingent Lists now shows the total number seats assigned
• New Category Overview shows the total number of seats and available inventory within this category. Hovering over a category will highlight the corresponding seats in the map.
• Switch between hide/show Season Tickets and Unavailable Seats
• Press SHIFT and hold to select multiple seats with a rectangle or CTRL for a polygon selection
• Reband Seats/Override Categories on an Event Level

• The ticket type select in the checkout, after selecting a seat, has been polished
• Support FAQs can now be disabled through a module for certain sellers
• The Event Select in the dashboard is no longer listing secret shops in the same view but nests them under the event instead This will heavily improve the UX and removes the need to scroll huge lists when dealing with a lot of events/shops.
• The customer select now stores your top 5 most recent selects and shows them as „recommendations” in the initial state
• Czech Crown is now supported
• Users can now send us feedback directly into our product mgmt tool by clicking on their name in the bottom left sidebar.
• Custom Payment Gateways can now have an ticket buyer facing Icon and description
• When creating events you can now import categories and tickets types from price tables, speeding up setups.
• Within the Ticket Modal you can now click a „Reissue” Button. This action will essentially rotate the barcode and the id of the ticket but keep all other infos. It’s intended for „ticket was lost and needs to be reprinted and you don’t want the old barcode to be valid anymore” cases
• Support FAQ Page transitioned to a more page-driven design. Please expect further, small, non-disruptive changes in the next days as well
• Secret Shops can now require a Promo Code to be unlocked.
• New Revenue Reports can now be broken down / group by the sold item name, general ledger account and tax rate!
• Returning Customer report has been migrated to new engine offering group bys for customer location etc. -> „How sticky are customers in the US vs Germany”?
• POS now shows Personalization Modal even if Customer is selected
• We no longer show „Page Views” in the Dashboard and in Analytics. You get Charts for „Web Sessions” (unique users with individual sessions) + Conversions instead. Why: 1. Web Sessions is much more tangible/valuable than page views. 2. We plan to track page views on more pages then just the event page, checkout etc. in the future. This would lead to a massive (potentially heavily confusing) spike in the page views metric. Page View Chart will return in the future.
• Ideal bank selection handling with Adyen Payment Gateways has been improved

Unlock additional revenue streams and increase your sales by cross promoting other events that might be interesting for a ticket buyer as well.

How to get started:

• Make sure you use Multi Event Checkout
• In a given Event, navigate to Sales -> General -> Event Cross Sells
• Pick up to 6 events that might be interesting as well
• Your curated events will now be shown as Popup as soon as the buyer navigates to Step 2 in the Checkout and on the Event Landing Page as "Other Events"

Introducing Promo Code Protected Secret Shops, allowing you to create secret shops accessible only through a unique link combined with a promo code. This feature removes the limitation of needing a pre-existing customer account for Secret Shop access, offering a new way to offer reduced prices or exclusive inventory to a new audience.

Introducing Dynamic Pricing Tiers, which allow for automated and complex price changes across events using a key factor: Time. Price Tables users can now create dynamic Rule Sets to adjust price tiers for both single and recurring events, enabling use cases such as:

• Switching to a higher price tier a specified number of days after sales begin or before the end.
• Changing the price tier a certain number of days before the event.
• Increasing the price tier every Friday.

Introducing Promo Code Series a new way to create and manage promotional codes. This feature eliminates the need for importing single-use codes by allowing you to generate a series of promo codes with shared configuration.

What's new ?

• Bulk Creation : Generate series of coupons with shared configurations as well as update the configuration for all the coupons belonging to series in bulk.
• Custom prefix : The codes generated within series can have a custom prefix, especially useful when you are looking to implement a logic on the coupon series codes to easily identify to which series a promo code belongs to.
• Decouple : similar to Recurring Events, Promo Codes within series can be decoupled, making them independent.

Payfast is now available as a native payment gateway for all sellers accepting ZAR